Terms and Conditions
Sales
All prices are in CAD ($), include HST but exclude delivery charges. We take all reasonable care to ensure that all product description and prices are accurate.
Due to the fluctuations in metal prices we reserve the right to change any items price on the website at any time.
On placing an order, we will acknowledge order via email. The order will be accepted once payment has cleared. Confirmation will be sent via a dispatch email.
When ordering rings please contact Sorrel Van Allen to specify ring size. While most of our rings can be made to order in any size some of our rings are unique or limited editions and are only available in size stated in details. However if you see a ring you would like but it is not available in your size please contact us as we may be able to help.
Wholesale and Trade Terms
For full wholesale and trade Terms and Conditions please contact us through our online form.
Delivery
Whilst we do have stock of a small number of items most of our pieces are made to order and can take 4-12 weeks from point of order to delivery – see item details for estimated time frames.
National shipping is via insured express delivery and will require a signature on delivery.
We are happy to ship internationally but please do contact us so we can find the best shipping solution for you.
We shall be under no liability for any delay or failure to deliver the products within estimated timescales.
We cannot be held responsible for any delays caused by the local country postal service or customs checks.
Any customs charges are the sole responsibility of the customer.
In the case of a delay in delivery please contact us and we will provide you with your tracking number to enable you to chase with the shipping company.
On delivery the items will be in your responsibility. Therefore please check the package in the presence of the carrier in order to verify the condition of the items. In the event of damage, please make a visual documentation as well as a note on the delivery slip and contact the shipping company and Sorrel Van Allen.
Returns
Each product is handmade and therefore is subject to variations in colour, textures and sizes within reason.
Silverware
Our Made to Order silverware is non-refundable. If you have any enquiries regarding this policy then please get in touch with us through our contact form.
Jewellery
If you are unhappy with your purchase and would like to return the piece here is our policy: All returns must be notified in writing within 48 hours of receipt of the parcel and returned to us within 14 days of purchase if the item is not worn, and is in its original condition and packaging. We do not pay for the cost of returning goods and this cannot be refunded to the customer. Returns will not be accepted after this time and goods must be in their original condition. A replacement item can be selected for the value of the returned piece or you can opt for a refund. Please note postal costs and special orders including customization or special commissions are exempt from this policy and all sales are non-refundable.
When ordering rings and bangles it is the customer’s responsibility to ensure they have the correct size. Some items are not suitable for resizing. If you are unsure we recommend contacting Sorrel Van Allen to arrange a fitting or for further advice.
Repairs
All Sorrel Van Allen jewellery is made by hand with high-quality standards and attention to detail; with proper care, your jewellery should prove to be durable, and easily worn for years to come. If your piece becomes damaged or breaks within one year of purchase due to error made during manufacturing, your piece will be repaired at no charge. Please note, this does not include broken chain. If your piece becomes damaged due to improper care or wear and tear over time, components may be replaced or repaired for a fee that will be determined once the damage is assessed. Please contact us to discuss your piece.